Skills & Experience
I contract as a specialist Business Analyst in process re-engineering, service design, operations and digital transformation. I have managed and trained staff, prepared business cases, managed projects, modelled data, prepared marketing content and provided information and communication solutions over my career.
Thought Leadership & Digital Reach
LinkedIn: I have a strong digital presence with over 15,000+ followers.
I hold over 50 recommendations from business colleagues.
- PRINCE2 - Controls
- Critical Path - Analysis
- Agile - Adjustments
- TQM - Quality Assurance
- 99+ Strategy
- 99+ Business Analysis
- 99+ Change Management
- 99+ Process Improvement
- 90+ Projects
- 45+ Publications
- 15+ Honors & Awards
- 10+ Courses
I am able to step back, and see the wood through the trees. I am at my best when applying my technical skills, analytical and creative abilities to find scalable practical solutions to organisational issues and customer needs.
I solve complex issues across businesses. I tend to view problems from many perspectives, and see issues as opportunities to improve technology, systems, processes, staff and sales.
I enjoy being the translator between various groups to gain buy in, while I build the connections needed to find the right blend of IT and business resources to develop the best end-to-end solutions.
- Snr Business Analyst - Marsland Consulting [Sep-08 to Present]
- Chief Operating Officer - MAC Innovations [Dec-15 to Nov-17]
- Improvement Specialist - MOE [Aug-15 to Nov-15]
- Snr Business Analyst - WorkSafe [Nov-14 to Jul-15]
- Snr Business Analyst - MBIE [Nov-13 to Oct-14]
- Snr Business Analyst - KiwiBank [Jul-11 to Oct-13]
- Snr Business Analyst - MOJ [Dec-10 to Jun-11]
- Planning & Research Mgr - Public Trust [Nov-09 to Nov-10]
- Area Mgmt Analyst - DOC [Jun-09 to Nov-09]
- Web Designer - MAC Innovations [Sep-05 to Nov-15]
- Company Director - TrustUs [Sep-05 to Present]
- Business Analyst - Guardian Trust [Jan-05 to Feb-09]
- Project Mgr - Guardian Trust [Nov-04 to Dec-04]...
Commerce & Administration
- Information Systems
- Commercial Law
Mar-95 to May-98
- Financial Planning
Jun-04 to Dec-06
- Methods & Mechanics
Apr-07 to Apr-08
- Controlled Environments
Feb-09 to Current
International Institute of Business Analysis (IIBA)
Project Management Institute (PMI)
Culture & People
Key Skills: Process Improvement & Engagement
Change Management working with Key Influencers
I undertake workshop facilitation with subject matter experts to identify root cause issues and bottlenecks to work through options for overcoming barriers that are identified.
I look to identify and re-engineer key processes in business, retail and government that help organisations save hundreds of thousands of dollars a year focusing on more immediate changes to critical issues.
Process & Systems
Key Skills: Modelling & Forecasting
The Strategy of Where to Focus and Win
By overlaying cost and effort against process maps I am able to identify key area's of focus along with being able to build reporting, resourcing and scheduling tools to support local, national and/or international efforts.
By completing the above I am then able to build modelling and predictive forecasting tools helping organisations understand implications, levers and consequences before making high-cost critical decisions.
Key Skills: Data Analysis & Digital Solutions
Customer Centric Service Design with Automation
I have front-line, hands-on practical experience in the full project life cycle from data analysis, design and planning through to prototyping and implementing end-to-end automated solutions that scale.
From this experience I am able to design, build and implement new digital products and services much quicker than traditional approaches.
Specialist vs Generalist
"It isn’t the strongest, or the most intelligent, but the most adaptable that survive". Darwin
Many describe me as the glue, translator and guide that closes the gap between wants and needs helping organisations move from ideas and concepts to effective outcomes and results.
A) Today's What
SWOT Analysis: Where are we?
Current State - Problems & Issues
Being Honest: The key is in understanding existing barriers and limitations. Asking why several times gets you to the root cause of many issues quickly.
B) Tomorrow's Why
Opportunity: Where do we go?
Future State - Goals & Aspirations
Being Genuine: Are we playing to the strengths of our team? Strategy is just as much about stopping activities as it is focusing on what to start.
C) Closing The Gap
Change: Where do we focus?
Playbook - Executing Strategy
Being Professional: It isn't actually about failing fast. Learning from active listening and taking on feedback allows you to pivot effectively, growing momentum.